The Foundation of No-Surprise IT® Monitoring + Antivirus + Real Protection
Your business depends on technology every hour of every day. When systems slow down, break, or get infected, productivity stops. SofTouch Systems prevents that with 24/7 real-time monitoring and powerful antivirus/malware protection, the essential core of all our Managed Services.
This is the building block of your entire IT environment.
When STS manages your devices, you stay secure, stable, and business-ready.
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What Managed IT Services Mean for Your Business
1. 24/7 Real-Time Monitoring
We monitor your systems every second of every day, watching for performance issues, failing hardware, security threats, abnormal behavior, and early warning signs.
If something goes wrong, we know immediately.
And we respond before it becomes a costly outage.
Benefits:
- Prevent downtime before it happens
- Identify issues early
- Maintain system performance
- Keep your business running smoothly
2. Antivirus & Malware Protection (Powered by Bitdefender)
Your devices are protected with industry-leading antivirus and anti-malware from Bitdefender, the same technology trusted by Fortune 500 companies.
Includes:
- Real-time threat detection
- Ransomware protection
- Zero-day attack defense
- Automatic scanning and cleanup
- Security policy enforcement
Your team stays safe, your data stays secure, and your operations stay uninterrupted.
Learn About Bitdefender Protection
3. Proactive Issue Resolution
Monitoring tells us what’s wrong. Proactive support resolves it, often before you even notice.
Examples of what we handle automatically:
- Failing hard drives
- Overheating systems
- Unpatched software
- Sluggish performance
- Low storage space
- Threat detections
You don’t wait for things to break, we fix them preemptively.
4. Predictable, Flat-Rate Pricing
No surprise bills. Zero unexpected charges. No hidden fees.
Your plan covers monitoring, protection, reporting, and core support.
You know exactly what you’re paying for every month, no confusion, no nickel-and-diming.
That’s the promise of No-Surprise IT®.
5. Real Help Desk Support
When your team needs help, they get it from a real technician, not an outsourced call center.
We support:
- Email issues
- Login problems
- Device troubleshooting
- Printer/office network issues
- Software errors
- User onboarding/offboarding
Fast, friendly, and Texas-based.
6. Strategic IT Guidance
You don’t just get monitoring, you get expertise.
We provide:
- Technology recommendations
- Lifecycle planning
- Security risk reviews
- Upgrade roadmaps
- Clear, business-focused advice
Like having a CIO without CIO-level costs.
What’s Included in STS Managed Services
Every STS Managed Service plan includes:
- ✔ 24/7 real-time system monitoring
- ✔ Enterprise-grade antivirus & malware protection
- ✔ Automated patching & update management
- ✔ Hardware & software health reporting
- ✔ Priority help desk support
- ✔ Device inventory & asset management
- ✔ Security policy enforcement
- ✔ Monthly executive reports
- ✔ Recommendations aligned to business goals
This is the backbone of a healthy, secure, and efficient IT environment.
Why Texas Businesses Choose STS
- 30+ years supporting SMBs across Central & South Texas
- Fast response times
- No-Surprise IT® pricing
- Veteran-led team
- Local technicians who know your environment
- Friendly, real communication (no tech jargon)
- A full IT team for far less than hiring in-house
We treat your business systems like they’re our own because your success is our success.
Is Managed IT Right for Your Business?
If you’re experiencing:
- Slow systems
- Frequent issues
- Security concerns
- Increasing downtime
- Rising IT expenses
- Unpredictable tech problems
- Staff losing productivity
- Concerns about ransomware
…then Managed Services gives you stability and security at a cost SMBs can afford.
Get the IT Foundation Your Business Deserves
Reliable technology shouldn’t be complicated or stressful.
STS keeps your systems protected, monitored, and running, day and night.