Frequently Asked Questions
Clear answers to the most frequently asked questions about SofTouch Systems and our services.
SofTouch Systems (STS) is a Texas-based Managed Service Provider (MSP) specializing in 24/7 system monitoring, cybersecurity, backup protection, IT consulting, and business-focused technology solutions.
We support small and midsize businesses, nonprofits, medical offices, schools, and community organizations across Central & South Texas, delivering No-Surprise IT®, predictable pricing, and real technical support.
24/7 real-time monitoring
Antivirus & malware protection
Cybersecurity services
Backup & disaster recovery
Network monitoring
Managed help desk
Cloud & email services
Password management (1Password Partner)
Virtual CIO (vCIO)
IT consulting & strategic planning
Network design & deployments
Cloud migrations
Project-based IT services
With STS, you get more coverage, more expertise, and lower cost than hiring internal staff.
Key Differences
Lower cost: Full IT team for a fraction of an in-house salary
Scalability: Add or remove services as your business grows
24/7 monitoring: Always on, even when your office is closed
Broad expertise: Access to specialists across multiple IT disciplines
We prioritize fast, reliable support:
Standard issues: 2 hours or less
Emergencies: Immediate assistance
Help desk: Active triage, prioritization, and technician assignment
We use a layered security approach based on industry best practices:
Enterprise antivirus & anti-malware (Bitdefender)
Firewalls & secure network configuration
Encryption of sensitive data
Continuous monitoring
Vulnerability scans & security reviews
Backup and disaster recovery integrated with your security plan
Yes. We support a wide range of cloud services:
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Software as a Service (SaaS)
Microsoft 365 & Google Workspace
Cloud migration planning & execution
Hybrid-cloud management
Our pricing is designed to be flexible and transparent:
Per-device or per-user pricing
Monthly or annual billing
Add-on services available individually
Custom packages based on your environment
No-Surprise IT® policy — no hidden fees, ever.
We follow a structured, smooth onboarding workflow:
IT health assessment of your current environment
Needs analysis & consultation to understand your goals
Customized recommendations & pricing
Seamless transition of monitoring, backups, security, and support
User onboarding and documentation