What is SofTouch Systems?

1. SofTouch Systems (STS) is considered a Managed Service Provider (MSP). A Managed Service Provider is a company that provides comprehensive IT support and management services to individuals, businesses, and organizations. An MSP helps to maintain and secure their clients’ IT infrastructure, ensuring that their technology is running smoothly and efficiently. This includes proactive monitoring, maintenance, and support for all aspects of the IT environment.

2. What services does SofTouch Systems offer as an MSP?

SofTouch Systems (STS) offers a wide range of IT services, including 24/7/365 real-time network monitoring, security and threat protection, data backup and disaster recovery, cloud computing, password management, and managed help desk services. Additionally, we offer advanced services such as virtual CIO, project management, IT Consultation, and network design and implementation.

3. How does SofTouch Systems differ from an in-house IT team?

SofTouch Systems (STS) offers the same services as an in-house IT team but with the added benefits of cost savings, scalability, efficiency, and expertise. As an MSP, we have a team of highly skilled IT professionals with experience in multiple industries, allowing us to provide a more comprehensive range of services at a lower cost than an in-house team. Additionally, our team is available 24/7 for support, ensuring that your technology is always protected and running smoothly.

4. What is your response time for IT support requests?

Our standard response time for IT support requests is 2 hours or less. In emergency situations, we can provide immediate support. Additionally, our managed help desk services ensure that all support requests are triaged, prioritized, and resolved in a timely manner.

5. How does SofTouch Systems ensure the security of my data and network?

We employ best-in-class security measures such as firewalls, antivirus software, and encryption to ensure that your data and network are protected against cyber threats. Additionally, we perform regular vulnerability assessments, penetration testing, and security audits to identify and address any potential security risks. Our data backup and disaster recovery solutions also ensure that your data is always safe and secure, even in the event of a disaster.

6. Does SofTouch Systems offer cloud computing solutions?

Yes, we offer a variety of cloud computing solutions, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Our cloud computing solutions are designed to help businesses maximize their investment in technology, allowing them to access their applications and data from anywhere, at any time. Additionally, we provide cloud migration services and ongoing support to ensure that your cloud environment is running smoothly.

7. What is the pricing structure for SofTouch Systems (STS) services?

What is the pricing structure for SofTouch Systems (STS) services? Our pricing structure is flexible and tailored to meet the unique needs of each client. We offer both per-device and per-user pricing options, as well as monthly and annual billing options. Additionally, our transparent and flexible pricing model allows businesses to accurately budget for their IT expenses, reducing the risk of unexpected costs.

8. What is SofTouch System’s (STS) process for onboarding new clients?

Our onboarding process involves a thorough assessment of your IT infrastructure and a consultation to understand your specific needs and goals. We then provide a customized solution that fits your budget and requirements, followed by a smooth transition to our services. Our team works closely with your organization throughout the onboarding process to ensure a seamless transition to our services.

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