FAQ for SofTouch Systems
Your Reliable MSP Partner
SofTouch Systems (STS) is a Managed Service Provider (MSP) specializing in delivering comprehensive IT support and management services to businesses, organizations, and individuals. As an MSP, we proactively monitor, maintain, and secure IT infrastructures to ensure seamless technology operations. Our goal is to provide reliable, efficient, and scaleable IT solutions tailored to your needs. A company that provides comprehensive IT support and management services to individuals, businesses, and organizations. An MSP helps to maintain and secure their clients’ IT infrastructure, ensuring that their technology is running smoothly and efficiently. This includes proactive monitoring, maintenance, and support for all aspects of the IT environment.
2. What services does SofTouch Systems offer?
We offer a broad range of IT services designed to meet the diverse needs of our clients.
These include:
– 24/7/365 real-time network monitoring
– Cybersecurity and threat protection
– Data backup and disaster recovery
– Cloud computing solutions (IaaS, PaaS, SaaS)
– Password management
– Managed help desk services
Advanced services include:
– Virtual Chief Information Officer (vCIO)
– IT consultation
– Project management
– Network design and implementation
Our solutions are designed to help businesses boost productivity, enhance security, and reduce operational costs.
SofTouch Systems (STS) offers a wide range of IT services, including 24/7/365 real-time network monitoring, security and threat protection, data backup and disaster recovery, cloud computing, password management, and managed help desk services. Additionally, we offer advanced services such as virtual CIO, project management, IT Consultation, and network design and implementation.
3. How does SofTouch Systems differ from an in-house IT team?
While an in-house IT team is limited by resources and expertise, SofTouch Systems provides:
– Cost savings: Access to a full team of IT professionals at a fraction of the cost of hiring in-house staff.
– Scalability: Easily scale services up or down based on your business needs.
– 24/7 support: Around-the-clock availability for troubleshooting and proactive maintenance.
– Expertise: A diverse team with experience across multiple industries ensures comprehensive solutions.
By partnering with us, you gain access to cutting-edge technology and best practices without the overhead of maintaining an internal team.
SofTouch Systems (STS) offers the same services as an in-house IT team but with the added benefits of cost savings, scalability, efficiency, and expertise. As an MSP, we have a team of highly skilled IT professionals with experience in multiple industries, allowing us to provide a more comprehensive range of services at a lower cost than an in-house team. Additionally, our team is available 24/7 for support, ensuring that your technology is always protected and running smoothly.
4. What is your response time for IT support requests?
We prioritize quick response times to minimize downtime:
– Standard support requests: Resolved within 2 hours or less.
– Emergency situations: Immediate assistance is available.
Our managed help desk ensures all requests are triaged, prioritized, and addressed efficiently.
What is your response time for IT support requests?
Our standard response time for IT support requests is 2 hours or less. In emergency situations, we can provide immediate support. Additionally, our managed help desk services ensure that all support requests are triaged, prioritized, and resolved in a timely manner.
We implement industry-leading security measures to safeguard your business:
1. Firewalls, antivirus software, and encryption for robust protection against cyber threats.
2. Regular vulnerability assessments, penetration testing, and security audits.
3. Continuous monitoring for potential risks.
4. Comprehensive data backup and disaster recovery solutions to ensure business continuity.
These proactive measures ensure your sensitive data remains secure from breaches or disasters.
We employ best-in-class security measures such as firewalls, antivirus software, and encryption to ensure that your data and network are protected against cyber threats. Additionally, we perform regular vulnerability assessments, penetration testing, and security audits to identify and address any potential security risks. Our data backup and disaster recovery solutions also ensure that your data is always safe and secure, even in the event of a disaster. We follow the NIST privacy network standards.
6. Does SofTouch Systems offer cloud computing solutions?
Yes! We provide a variety of cloud computing services tailored to your business needs:
– Infrastructure as a Service (IaaS)
– Platform as a Service (PaaS)
– Software as a Service (SaaS)
Our cloud solutions enable seamless access to applications and data from anywhere. We also assist with cloud migration and ongoing support to ensure optimal performance.
We offer a variety of cloud computing solutions, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Our cloud computing solutions are designed to help businesses maximize their investment in technology, allowing them to access their applications and data from anywhere, at any time. Additionally, we provide cloud migration services and ongoing support to ensure that your cloud environment is running smoothly.
7. What is the pricing structure for SofTouch Systems’ services?
Our pricing model is designed for flexibility and transparency:
1. Choose between per-device or per-user pricing.
2. Opt for monthly or annual billing cycles.
3. Tailored packages based on your specific requirements.
This approach allows businesses to budget effectively while avoiding unexpected costs.
Our pricing structure is flexible and tailored to meet the unique needs of each client. We offer both per-device and per-user pricing options, as well as monthly and annual billing options. Additionally, our transparent and flexible pricing model allows businesses to accurately budget for their IT expenses, reducing the risk of unexpected costs.
8. What is SofTouch Systems’ process for onboarding new clients?
We follow a structured onboarding process to ensure a smooth transition:
1. Conduct a detailed assessment of your existing IT infrastructure.
2. Consult with you to understand your unique goals and challenges.
3. Develop a customized solution aligned with your budget and objectives.
4. Facilitate a seamless transition by working closely with your team.
Our on-boarding process involves a thorough assessment of your IT infrastructure and a consultation to understand your specific needs and goals. We then provide a customized solution that fits your budget and requirements, followed by a smooth transition to our services. Our team works closely with your organization throughout the on-boarding process to ensure a seamless transition to our services.