Frequently Asked Questions (FAQ)
Clear answers to the most frequently asked questions about SofTouch Systems and our services.
1. What is SofTouch Systems?
SofTouch Systems (STS) is a Texas-based Managed Service Provider (MSP) specializing in 24/7 system monitoring, cybersecurity, backup protection, IT consulting, and business-focused technology solutions.
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We support small and midsize businesses, nonprofits, medical offices, schools, and community organizations across Central & South Texas, delivering No-Surprise IT®, predictable pricing, and real technical support.
Our goal is simple:
Keep your business secure, productive, and ready for tomorrow.
2. What services does SofTouch Systems offer?
We provide a full suite of IT services designed for growing organizations:
Core Services
- 24/7 real-time monitoring
- Antivirus & malware protection
- Cybersecurity services
- Backup & disaster recovery
- Network monitoring
- Managed help desk
- Cloud & email services
- Password management (1Password Partner)
Advanced Services
- Virtual CIO (vCIO)
- IT consulting & strategic planning
- Network design & deployments
- Cloud migrations
- Project-based IT services
We tailor every package to the unique needs of Texas SMBs.
3. How does STS differ from an in-house IT team?
With STS, you get more coverage, more expertise, and lower cost than hiring internal staff.
Key Differences
- Lower cost: Full IT team for a fraction of an in-house salary
- Scalability: Add or remove services as your business grows
- 24/7 monitoring: Always on, even when your office is closed
- Broad expertise: Access to specialists across multiple IT disciplines
You get enterprise-quality IT without enterprise costs.
4. What is your response time for IT support requests?
We prioritize fast, reliable support:
- Standard issues: 2 hours or less
- Emergencies: Immediate assistance
- Help desk: Active triage, prioritization, and technician assignment
Our support team is Texas-based, friendly, and focused on keeping your business running.
5. How does STS ensure data and network security?
We use a layered security approach based on industry best practices:
- Enterprise antivirus & anti-malware (Bitdefender)
- Firewalls & secure network configuration
- Encryption of sensitive data
- Continuous monitoring
- Vulnerability scans & security reviews
- Backup and disaster recovery integrated with your security plan
Our strategies follow NIST-aligned cybersecurity standards.
6. Does STS offer cloud computing solutions?
Yes. We support a wide range of cloud services:
- Infrastructure as a Service (IaaS)
- Platform as a Service (PaaS)
- Software as a Service (SaaS)
- Microsoft 365 & Google Workspace
- Cloud migration planning & execution
- Hybrid-cloud management
We help you work securely from anywhere.
7. What is the pricing structure for STS services?
Our pricing is designed to be flexible and transparent:
- Per-device or per-user pricing
- Monthly or annual billing
- Add-on services available individually
- Custom packages based on your environment
- No-Surprise IT® policy — no hidden fees, ever
We help businesses budget with confidence.
8. What is STS’s onboarding process for new clients?
We follow a structured, smooth onboarding workflow:
- IT health assessment of your current environment
- Needs analysis & consultation to understand your goals
- Customized recommendations & pricing
- Seamless transition of monitoring, backups, security, and support
- User onboarding and documentation
Our team handles the heavy lifting so your team experiences minimal disruption.