F.A.Q

SofTouch Systems is a Texas-based MSP that provides monitoring, cybersecurity, backups, IT consulting, and No-Surprise IT support.

STS offers monitoring, antivirus, cybersecurity, backups, help desk support, cloud services, password management, IT consulting, and project-based IT.

STS gives small businesses broader IT coverage, 24/7 monitoring, scalable support, and lower cost than hiring full-time IT staff.

STS prioritizes urgent issues first, triages support requests quickly, and assigns the right technician based on the problem.

STS uses layered security, including antivirus, monitoring, secure configuration, vulnerability checks, encryption, and backup planning.

Yes. STS supports Microsoft 365, Google Workspace, cloud migrations, SaaS tools, hybrid cloud, and cloud planning.

STS uses flexible, transparent pricing with monthly or annual plans, add-ons, custom packages, and no hidden fees.

We follow a structured, smooth onboarding workflow:
STS starts with an IT assessment, reviews your needs, recommends a plan, then sets up monitoring, backups, security, support, and documentation.

An MSP manages your business technology, including monitoring, cybersecurity, backups, updates, email, passwords, and remote IT support.

Break-fix IT reacts after problems happen. Managed IT works proactively to prevent issues, reduce downtime, and control costs.

An MSP helps manage updates, backups, cybersecurity, passwords, and support when your team lacks time or technical staff.

Yes. An MSP reduces cyber risk with layered tools like antivirus, MFA, monitoring, updates, training, and backups.

Managed IT often includes antivirus, monitoring, backups, updates, help desk support, remote support, email support, and IT consulting.

An MSP watches for warning signs, catches issues early, and fixes problems before they interrupt business.

Ask what is included, what costs extra, how support works, how backups are verified, and whether pricing is predictable.