Understanding MSP Jargon, Part 3: 30 Emerging IT and Cybersecurity Terms Every Business Should Know

The Future Is Now — Learn the Language of Modern IT

As Texas businesses adopt AI tools, hybrid work models, and stronger data protection measures, IT evolves rapidly. The world of IT continues to change fast. At SofTouch Systems (STS), we believe you deserve clarity, not confusion.

In this final part of our series, we’ll cover 30 emerging technology and cybersecurity terms. These terms are already shaping how businesses protect, manage, and grow in a digital-first world. (Part 1, Part 2)

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Artificial Intelligence & Automation (61–70)

61. AI (Artificial Intelligence) – These are computer systems designed to perform tasks that normally require human intelligence. For example, they can analyze data or recognize speech.
62. Machine Learning (ML) – A subset of AI where systems learn and improve from data without being explicitly programmed.
63. Automation – Using software or scripts to complete repetitive IT tasks automatically—saving time and reducing errors.
64. RPA (Robotic Process Automation) – Software “bots” that perform structured tasks like data entry or password resets.
65. Predictive Analytics – Using data and AI models to forecast future outcomes, like system failures or cyber risks.
66. AIOps – Artificial Intelligence for IT Operations—automating monitoring, performance, and incident management.
67. Chatbot – AI-driven virtual assistants that answer user questions or perform automated support tasks.
68. Natural Language Processing (NLP) – The AI capability that allows machines to understand and respond to human language.
69. Algorithm – A set of rules or steps a computer follows to solve a problem or make a decision.
70. Neural Network – A computer model inspired by the human brain, used in deep learning and pattern recognition.

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Cyber Insurance, Risk, and Compliance (71–80)

71. Cyber Insurance – A policy that helps businesses recover financially after a cyberattack or data breach.
72. Risk Assessment – The process of identifying and ranking potential security threats to your organization.
73. Vulnerability Scan – An automated test that looks for known weaknesses in your systems or software.
74. Pen Test (Penetration Testing) – Ethical hackers simulate attacks to test how well your systems hold up.
75. Attack Surface – The total number of ways an attacker could attempt to breach your network.
76. Security Framework – A structured set of guidelines (like NIST or CIS) that helps standardize cybersecurity practices.
77. Third-Party Risk Management (TPRM) – Evaluating and monitoring the security posture of vendors and partners.
78. Insider Threat – A security risk that comes from within your organization, often due to negligence or malicious intent.
79. Compliance Audit – A formal review to verify whether your business meets cybersecurity and data protection standards.
80. Cyber Hygiene – Everyday practices (like updating software and using strong passwords) that reduce security risks.

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Infrastructure & Emerging Threat (81–90)

81. IoT (Internet of Things) – Everyday devices (like cameras, thermostats, and printers) connected to your network that must also be secured.
82. BYOD (Bring Your Own Device) – Policy allowing employees to use personal devices for work—requiring strict management controls.
83. Edge Computing – Processing data closer to where it’s generated (like IoT devices) to reduce latency and improve performance.
84. 5G – The latest generation of mobile networks offering faster speeds and more secure connections for remote work.
85. Quantum Computing – A next-gen technology that uses quantum physics to process data exponentially faster.
86. Blockchain – A secure, decentralized ledger technology behind cryptocurrencies and tamper-proof digital records.
87. Decryption – The process of converting encrypted data back into its readable form.
88. Credential Stuffing – A cyberattack that uses stolen usernames and passwords from one breach to access other systems.
89. Shadow IT – Unapproved applications or tools used by employees outside official IT management.
90. Supply Chain Attack – A cyberattack that targets third-party vendors to infiltrate larger networks (like what happened in major breaches across U.S. infrastructure).

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Your Next Step: Speak the Same Language as Your IT Team

Knowing the terminology empowers you to ask better questions, spot red flags, and make strategic IT decisions confidently.
With cyber threats evolving daily, partnering with an MSP that educates, protects, and reports transparently isn’t optional—it’s essential. Learn more at CISA.

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At SofTouch Systems, we turn jargon into clarity.
Because understanding technology shouldn’t require a translator.

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