Texas small businesses run on trust, schedules, and tight margins. No Surprise IT is our commitment to make your technology just as dependable. We offer flat per-user pricing and clear service levels. You’ll receive monthly proof you can verify. When you know exactly what you’re getting, your ops run smoother. You know how fast you’ll get it. Your people stay productive. Your budget stops bleeding from “mystery” line items.
Why “No Surprise IT” matters right now
You don’t have time for hidden fees, vague scopes, or tickets that vanish into a black hole. Surprises in IT create three costly problems:
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- Budget drift. Unplanned charges force trade-offs—usually at the worst time (audits, busy season, or a key hire’s first week).
- Productivity loss. Slow responses stack up as delayed quotes, late shipments, and missed client deadlines.
- Risk exposure. When no one shows you patch status, backup success, or phishing risk, you can’t manage what you can’t see.
No Surprise IT fixes those issues with radical transparency and measurable delivery.
The 3 pillars of No Surprise IT
1) Public, flat pricing (the same every month)
- Per-user bundles so you can forecast spend as your team grows.
- Line-item inclusions so you know exactly what’s covered (and what’s an add-on).
- Bill-Clarity Guarantee: If a charge ever feels ambiguous, we credit it. Period.
Outcome: You can set a 12-month IT budget and actually hit it.
2) Measurable SLAs that protect your workday
- 15-minute first response on business hours tickets.
- 4-hour P1 restore target for business-stopping incidents.
- Named escalation path so tough issues don’t bounce around.
Outcome: Tickets move, projects ship, customers stay happy.
3) Monthly Trust Report (proof beats promises)
Every client receives a simple scorecard:
- Response time & MTTR (mean time to resolution)
- Patch compliance % across laptops, servers, and M365
- Backup success & restore tests
- Phishing-sim pass rates & credential risk (if enrolled)
Outcome: You always know your true risk and your true ROI.
What it looks like in a Texas SMB
A 22-person clinic in New Braunfels struggled with surprise fees and slow ticketing. We moved them to a flat per-user plan, enforced MFA and password policies, and shared a monthly Trust Report. Within 60 days:
- Ticket first response improved from ~2 hours to 12 minutes (business hours).
- Phishing-sim failures dropped from 21% to 6%.
- Patch compliance rose from 58% to 94%.
No drama. No surprise bills. Just steady, measurable improvement the office manager could bring to the partners’ meeting.
What’s included in our standard bundles
- Help desk & remote support with named techs (not a roulette wheel)
- Device management (MDM) to keep laptops standard and secure
- EDR/antivirus tuned for small-business performance, not just checkboxes
- Microsoft 365 basics (policy hardening, conditional access, mailbox hygiene)
- Backup coverage for Microsoft 365 and key endpoints
- Quarterly IT roadmap: we translate metrics into a 90-day action plan
Need more? Add DNS filtering or advanced email security. Use our Password-First Security program powered by 1Password for human-friendly MFA. It also offers vault policies and passkeys.
How No Surprise IT reduces total cost
Even if our monthly fee matches your current spend, you still save because:
- Less downtime = more billables shipped and fewer weekend fire drills.
- Fewer shadow charges from ad-hoc projects or “priority” escalations.
- Lower breach likelihood thanks to patching discipline, MFA, and backups you can prove.
- Cleaner onboarding/offboarding that protects data and cuts license waste.
Predictable cost + measurable outcomes = better margins.
What to look for if you compare MSPs
Use this quick checklist in your next vendor conversation:
- Do they publish per-user pricing and bundle inclusions?
- Will they commit to response & restore targets in writing?
- Can they show you a sample monthly report with patching, backups, and ticket metrics?
- Will you get a named tech pod (and bilingual support if you need it)?
- Do they offer a bill-clarity credit for any ambiguous charge?
If the answers get fuzzy, you’re walking into surprise country.
Getting started (fast)
We make the transition simple, even if your stack is messy:
- 30-minute fit call. We map seats, licenses, and the “gotchas.”
- Invoice & risk audit (free). We find duplicate tools, contract traps, and quick wins.
- Fast-Start 48 onboarding. We enroll devices, secure accounts, and baseline backups.
- Your first Trust Report in 30 days. You’ll see before/after metrics—on paper.
Want zero-drama IT and invoices you can explain in one sentence? Book your free Compare-My-Bill audit this week and get a plain-English savings and risk report. No pressure, no surprises—just answers.
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