Is Your Business Too Big for DIY IT? 5 Warning Signs It’s Time to Upgrade Your Tech Support

As your company grows, the quick fixes and workarounds that once kept things running start showing their cracks. Many small businesses in Texas begin with a “do-it-yourself” approach to IT, using whoever on staff knows the most about computers. It’s practical at first, but over time it becomes a liability. Small Business Cybersecurity Tips on outgrown DIY IT

If you’re starting to feel like your tech is holding your business back, you’re not alone. Here are five clear signs your business has outgrown DIY IT support and how to move forward with confidence.


1. You’re Losing Productivity to Recurring Tech Issues

If your team is spending hours each week solving printer problems, resetting passwords, or figuring out why email isn’t working, you’re burning valuable time and money.

DIY IT often leads to band-aid solutions, not long-term stability. You wouldn’t let your office manager patch the AC system, so why trust them with your network infrastructure?

Next Step:
A managed IT provider like SofTouch Systems takes these headaches off your plate with proactive monitoring, remote support, and automated maintenance, so your team can focus on growth. (MSP Best Practices)


2. Security Is Starting to Feel Like a Gamble

Without a dedicated IT team, updates get missed, antivirus licenses lapse, and employee training is inconsistent. That’s when your business becomes a target for ransomware, phishing scams, and data breaches.

Cybercriminals love small and mid-sized businesses, especially ones without strong defenses.

Next Step:
Request a free cybersecurity risk assessment with STS. We’ll identify weak points and help you implement layers of protection, without overcomplicating your setup.


3. You’re Scaling But Your Tech Stack Isn’t

Whether you’ve opened a second location, added remote employees, or taken on larger clients, your IT setup needs to scale with your operations.

If your systems are starting to buckle under the weight of growth, it’s time for a more strategic approach.

Next Step:
Let SofTouch design a scalable, cloud-first infrastructure tailored to your specific industry and workflow. We’ll future-proof your systems without overhauling everything if you have outgrown DIY IT.


4. You’re Not Sure If Your Backups Are Actually Working

Ask yourself honestly: If my server crashed tomorrow, could we restore all our files in under an hour?

DIY backups often miss critical data, aren’t tested regularly, and may not be encrypted, leaving your business exposed when disaster strikes.

Next Step:
Our STS Business Continuity Audit will test your current backup strategy and suggest proven cloud and hybrid backup solutions. Peace of mind starts with a reliable recovery plan.


5. You’re Spending More on Break/Fix Than You Realize

Every time you pay a freelancer or third-party tech to fix an issue, you’re reacting instead of preventing. Over time, these costs can quietly exceed what you’d pay for full-service managed IT support. Not to mention all the time you, yourself have spent on the issue. How much are you per hour? These are signs you’ve outgrown DIY IT.

Worse, these “fixes” often don’t address root causes, meaning the same problem will pop up again soon.

Next Step:
Switch to proactive, flat-rate IT management from STS. Our plans are designed to prevent problems, not profit from them.


Why Texas Businesses Choose SofTouch Systems when they have outgrown DIY IT

At SofTouch Systems, we’ve supported conservative, community-minded businesses across Central and South Texas for over 15 years. We don’t believe in bloated tech plans or pushy upsells. We believe in dependable service, transparent pricing, and solutions that just work.

✔️ Veteran-owned businesses get special support packages
✔️ We’re local, responsive, and understand your business values
✔️ No long wait times. No outsourcing. Just expert help when you need it.

BYOD Security Policies


Ready to Make the Switch from DIY to Pro IT?

If any of these five signs sound familiar, your business is already ready for professional IT management. Let’s talk about how we can help—without locking you into something you don’t need.

Book your free consultation today and take the first step toward smarter IT.
Click here to schedule your call

End Point Protection Checklist: 10 Things You Need to Secure Your Business

In today’s threat-heavy environment, protecting your endpoints, laptops, desktops, smartphones, and servers, is no longer optional. They’re your frontline defense and the most targeted entry points for cybercriminals.

This endpoint protection checklist is tailored for small to midsize businesses in Central and South Texas who value reliable, no-nonsense IT security. At SofTouch Systems, we believe in protecting what matters most: your data, your team, and your reputation.

Endpoint Protection Checklist by SofTouch Systems.

Why Endpoint Protection Matters

Nearly 70% of successful data breaches start at the endpoint. Whether it’s a phishing email, malware-ridden USB drive, or unsecured remote connection, every endpoint is a potential liability without the right safeguards in place.

Your 10-Point Endpoint Protection Checklist

Use this checklist to evaluate your current security posture. Every business should aim to implement all ten for comprehensive coverage.


1. Antivirus + Anti-Malware Software

Must-Have: Reputable, regularly updated AV/AM software on every device.

Modern threats evolve daily, so your software should offer real-time protection and automatic updates. Avoid free tools unless you’re certain they’re trusted and centrally manageable.


2. Next-Gen Endpoint Detection and Response (EDR)

Must-Have: Behavioral analysis tools that can detect threats traditional antivirus may miss.

EDR solutions use AI and machine learning to monitor suspicious activity and isolate compromised systems automatically—essential in detecting zero-day threats.


3. Firewall Enforcement

Must-Have: Active, centrally-managed firewalls on all devices and at the network level.

Both hardware and software firewalls act as traffic cops, blocking unauthorized access and monitoring outgoing data for suspicious activity.


4. Disk Encryption

Must-Have: Full disk encryption for all company-issued laptops and portable devices.

Tools like BitLocker or FileVault help ensure lost or stolen hardware doesn’t mean compromised data.


5. Patch & Update Management

Must-Have: A system for automatically deploying updates and security patches.

Outdated software is a hacker’s dream. Missing one critical update can open the door to ransomware or data theft. A managed service like ours ensures no system is left behind.


6. Device Control Policies

Must-Have: Control over external devices (USBs, phones, hard drives).

Uncontrolled USB access can lead to malware injection. Use endpoint tools that restrict or log device connections and limit what can be installed or run on a company machine.


7. Multi-Factor Authentication (MFA)

Must-Have: MFA on all business-critical systems.

MFA adds a second layer of protection beyond passwords. Even if credentials are stolen, attackers are blocked without the secondary code.


8. Remote Wipe Capability

Must-Have: Ability to wipe lost or stolen devices remotely.

Remote wipe ensures no data lingers in the wild. This is critical for mobile teams, remote workers, and employees using BYOD (Bring Your Own Device).


9. User Access Controls

Must-Have: Least privilege access, users get only what they need.

Too many businesses let employees run with admin privileges. Minimize access rights to reduce the blast radius of insider threats and compromised accounts.


10. User Training & Simulated Attacks

Must-Have: Ongoing cybersecurity awareness training and phishing simulations.

Technology can only go so far. Train your team to spot threats like phishing emails and suspicious links. Regular simulations reduce the odds of a real breach by up to 70%.


Bonus: Centralized Monitoring & Reporting

If you’re juggling multiple locations, remote teams, or hybrid devices, you need centralized tools to monitor, report, and respond. STS offers fully managed endpoint protection solutions that tie everything together, saving time and reducing risk.


How SofTouch Systems Helps

Our endpoint security packages are designed to:

  • Prevent breaches before they start
  • Monitor 24/7 for malicious behavior
  • Provide real-time alerts and automatic remediation
  • Offer expert-level configuration and compliance audits

We understand the stakes. Whether you’re managing a small team in Seguin or a growing business in San Antonio, endpoint protection is your first line of digital defense.


Don’t Leave Your Business Exposed

Not sure how your endpoint security stacks up?

Schedule a free Endpoint Risk Assessment with STS today.

We’ll audit your current setup and show you how to improve your protection, no pressure, no obligation.

Book Your Assessment Now

Breach Planning Guide: How to Prepare Your Small Business for a Cyberattack

Most small businesses don’t plan to get hacked, but failing to prepare for a breach can make the damage worse. The question isn’t if your business will face a cybersecurity incident, but when. This breach planning guide provides small business owners with the essential steps to prepare for and respond to a cyberattack, reducing downtime, protecting sensitive data, and avoiding legal and financial consequences.

At SofTouch Systems, we help businesses across Texas create customized breach plans that are simple, actionable, and built to keep you running, even when systems go down.


Why You Need a Breach Plan

Small businesses are increasingly targeted by cybercriminals. From ransomware and phishing to insider threats and vendor compromise, the risks are real and growing. According to the Verizon Data Breach Investigations Report, over 60% of breaches now impact small to midsize organizations. FTC Breach Response Toolkit

Having a documented, tested response plan in place ensures:

  • Rapid recovery of operations
  • Reduced financial loss
  • Protection of customer trust
  • Legal and regulatory compliance
  • A clearer, calmer response when crisis hits

This breach planning guide walks you through exactly what to prepare in advance.


Step 1: Build a Breach Response Team

Before a breach happens, assign a core team of responders with clearly defined roles. Your team should include:

  • IT/Security Lead: Coordinates technical response and containment
  • Executive Point of Contact: Makes business decisions and manages resources
  • Legal/Compliance Advisor: Ensures proper documentation and reporting
  • Communications Lead: Handles public messaging, customer updates, and media relations
  • Third-Party Support: Include your MSP (like STS), backup providers, and insurance contacts

Maintain an up-to-date contact list, including after-hours numbers, and keep a printed copy in case of system failure.


Step 2: Define What Constitutes a Breach

Not every incident is a full-scale breach. Clarify the events that would trigger your breach response plan, such as:

  • Unauthorized access to customer or employee data
  • Compromised credentials or leaked passwords
  • Malware or ransomware detection
  • Unusual login or network activity
  • Suspicious behavior from an insider or third-party vendor

By clearly defining thresholds, your team can react decisively when real threats arise.


Step 3: Identify and Classify Your Critical Data

You can’t protect what you haven’t mapped. Work with your IT provider to document:

  • What data you store (e.g., financial records, medical data, contracts, client lists)
  • Where that data resides (cloud storage, file servers, endpoints, etc.)
  • Who has access to it
  • Which data is regulated (HIPAA, PCI, etc.)

Classify your systems and data by priority. During a breach, recovering essential systems like billing, payroll, or client communications should take precedence.


Step 4: Document Containment & Recovery Procedures

When a breach occurs, the first step is containment. Your plan should include:

  • How to isolate infected devices or servers
  • How to revoke compromised credentials
  • How to shut down remote access or third-party integrations
  • How to activate backups and business continuity solutions
  • When and how to restore affected systems safely

Make sure your breach planning guide includes instructions that non-technical staff can follow in an emergency.


Step 5: Prepare Communications Templates

Clear, timely communication during a breach reduces panic and protects your brand. Prepare pre-approved templates for:

  • Internal teams
  • Clients or partners
  • Vendors
  • Regulators or law enforcement
  • Public/media (if necessary)

These should include an incident summary, what actions are being taken, and how affected parties will be updated going forward.


Step 6: Test Your Plan Regularly

A plan is only effective if your team knows how to use it. Schedule biannual breach simulations or tabletop exercises to:

  • Review each team member’s role
  • Test decision-making under pressure
  • Ensure recovery procedures are up to date
  • Uncover weaknesses in your documentation or tools

Involving STS in these drills can help you refine your breach planning guide using real-world scenarios and emerging threats.


Step 7: Post-Breach Review

After every incident, whether minor or major, schedule a post-mortem meeting to review:

  • What happened and how it was detected
  • What worked and what failed in the response
  • What data or systems were affected
  • What needs to change in your policies or tools
  • How long it took to return to normal operations

Update your breach planning guide accordingly.


SofTouch Systems Can Help

We provide end-to-end support for breach prevention, detection, and recovery. Services include:

  • Breach planning and documentation
  • Endpoint and network protection
  • Secure backup and disaster recovery
  • Employee security training and simulations
  • Real-time incident response support

We don’t just offer tools, we build custom response systems tailored to your specific risk profile, industry regulations, and team size.


Don’t Wait Until It’s Too Late

A breach doesn’t have to be a catastrophe. With the right plan in place, it can be a contained event instead of a business-ending crisis.

Book your free breach planning consultation with STS today and gain the peace of mind that comes with being prepared.