What “No Surprise IT” Means for Texas SMBs

Texas small businesses run on trust, schedules, and tight margins. No Surprise IT is our commitment to make your technology just as dependable. We offer flat per-user pricing and clear service levels. You’ll receive monthly proof you can verify. When you know exactly what you’re getting, your ops run smoother. You know how fast you’ll get it. Your people stay productive. Your budget stops bleeding from “mystery” line items.


Why “No Surprise IT” matters right now

You don’t have time for hidden fees, vague scopes, or tickets that vanish into a black hole. Surprises in IT create three costly problems:

  1. Budget drift. Unplanned charges force trade-offs—usually at the worst time (audits, busy season, or a key hire’s first week).
  2. Productivity loss. Slow responses stack up as delayed quotes, late shipments, and missed client deadlines.
  3. Risk exposure. When no one shows you patch status, backup success, or phishing risk, you can’t manage what you can’t see.

No Surprise IT fixes those issues with radical transparency and measurable delivery.


The 3 pillars of No Surprise IT

1) Public, flat pricing (the same every month)

  • Per-user bundles so you can forecast spend as your team grows.
  • Line-item inclusions so you know exactly what’s covered (and what’s an add-on).
  • Bill-Clarity Guarantee: If a charge ever feels ambiguous, we credit it. Period.

Outcome: You can set a 12-month IT budget and actually hit it.

2) Measurable SLAs that protect your workday

  • 15-minute first response on business hours tickets.
  • 4-hour P1 restore target for business-stopping incidents.
  • Named escalation path so tough issues don’t bounce around.

Outcome: Tickets move, projects ship, customers stay happy.

3) Monthly Trust Report (proof beats promises)

Every client receives a simple scorecard:

  • Response time & MTTR (mean time to resolution)
  • Patch compliance % across laptops, servers, and M365
  • Backup success & restore tests
  • Phishing-sim pass rates & credential risk (if enrolled)

Outcome: You always know your true risk and your true ROI.


What it looks like in a Texas SMB

A 22-person clinic in New Braunfels struggled with surprise fees and slow ticketing. We moved them to a flat per-user plan, enforced MFA and password policies, and shared a monthly Trust Report. Within 60 days:

  • Ticket first response improved from ~2 hours to 12 minutes (business hours).
  • Phishing-sim failures dropped from 21% to 6%.
  • Patch compliance rose from 58% to 94%.

No drama. No surprise bills. Just steady, measurable improvement the office manager could bring to the partners’ meeting.


What’s included in our standard bundles

  • Help desk & remote support with named techs (not a roulette wheel)
  • Device management (MDM) to keep laptops standard and secure
  • EDR/antivirus tuned for small-business performance, not just checkboxes
  • Microsoft 365 basics (policy hardening, conditional access, mailbox hygiene)
  • Backup coverage for Microsoft 365 and key endpoints
  • Quarterly IT roadmap: we translate metrics into a 90-day action plan

Need more? Add DNS filtering or advanced email security. Use our Password-First Security program powered by 1Password for human-friendly MFA. It also offers vault policies and passkeys.


How No Surprise IT reduces total cost

Even if our monthly fee matches your current spend, you still save because:

  • Less downtime = more billables shipped and fewer weekend fire drills.
  • Fewer shadow charges from ad-hoc projects or “priority” escalations.
  • Lower breach likelihood thanks to patching discipline, MFA, and backups you can prove.
  • Cleaner onboarding/offboarding that protects data and cuts license waste.

Predictable cost + measurable outcomes = better margins.


What to look for if you compare MSPs

Use this quick checklist in your next vendor conversation:

  • Do they publish per-user pricing and bundle inclusions?
  • Will they commit to response & restore targets in writing?
  • Can they show you a sample monthly report with patching, backups, and ticket metrics?
  • Will you get a named tech pod (and bilingual support if you need it)?
  • Do they offer a bill-clarity credit for any ambiguous charge?

If the answers get fuzzy, you’re walking into surprise country.


Getting started (fast)

We make the transition simple, even if your stack is messy:

  1. 30-minute fit call. We map seats, licenses, and the “gotchas.”
  2. Invoice & risk audit (free). We find duplicate tools, contract traps, and quick wins.
  3. Fast-Start 48 onboarding. We enroll devices, secure accounts, and baseline backups.
  4. Your first Trust Report in 30 days. You’ll see before/after metrics—on paper.

Want zero-drama IT and invoices you can explain in one sentence? Book your free Compare-My-Bill audit this week and get a plain-English savings and risk report. No pressure, no surprises—just answers.

Sora 2 Finally Lands on Android — Why This Matters for Everyday Tech Users

When Sora 2 first dropped on iPhone, I’ll admit — I felt that familiar sting.

Once again, Apple got the drop on the good stuff.

As someone who relies on Android for daily business and creative work, I opened the Google Play Store begrudgingly. I then hit “Pre-install.” After that, I waited.

Fast-forward just over a week later — the notification finally arrived:

“Sora 2 is now available on Android.”

And just like that, OpenAI’s most anticipated multimodal tool is officially cross-platform. It is available in the US, Canada, and several global regions.

For Android users, this is more than an app launch. It’s the moment AI creativity becomes truly accessible.

Sora 2 Finally Lands On Android

What Makes Sora 2 So Impressive

If you haven’t been following closely, Sora 2 isn’t just another chat app — it’s a visual storytelling engine.

It allows users to:

  • Generate high-quality videos from text prompts,
  • Create images, animations, and cinematic effects,
  • Sync sound and motion with near-human precision.

What used to take a team of editors can now happen in seconds — right from your smartphone.


STS Insight: This is where creativity meets efficiency — something SofTouch Systems has always championed in technology. Tools like Sora show how automation and human imagination can work together, not compete.


Why Android Availability Matters

Apple’s ecosystem often gets the flashy launches, but Android’s strength is accessibility.
More devices, more users, and more flexibility.

With Sora 2 on Android, small business owners, digital marketers, and creators can now:

  • Experiment with AI-generated marketing content (videos, visuals, and scripts)
  • Prototype ad ideas or storyboards instantly
  • Streamline social media workflows using voice and image commands

STS Insight: For MSP clients and small business owners, AI tools like Sora aren’t just for fun. They’re gateways to time savings. They offer creative consistency and smarter automation.


My Personal Take

I’ll be honest: I’m not quick to jump on every new app bandwagon.
But this one hit differently.

The arrival of Sora 2 on Android felt like the playing field was leveling out. It wasn’t just an advantage for users like me. It represents a shift in the AI accessibility gap.

When innovation is open to everyone, competition drives better tools, faster updates, and fewer platform barriers.
And that’s the direction we should all want tech to move.


The Bigger Picture for Businesses

The arrival of Sora 2 on Android isn’t just exciting for creators — it’s a sign of where content marketing is headed:

  • AI video and voice generation are moving from novelty to necessity.
  • Teams can produce quality visuals without big budgets.
  • Businesses can stand out through storytelling, not just spending.

STS Tip: If your business isn’t experimenting with AI-driven visuals, you’re already behind the next marketing curve. SofTouch Systems helps local businesses adopt these tools safely — without losing control of their brand or data.


Whether you’re an iPhone loyalist or a lifelong Android user, one thing is clear.

AI creativity is now mobile. It is mainstream. It is ready for real business use.

The release of Sora 2 on Android opens doors for small businesses. Marketers and innovators can harness storytelling at scale. All of this is done from the devices we already carry in our pockets.

“It’s not about the platform. It’s about empowering people with technology that simplifies, not complicates.”
SofTouch Systems, No-Surprise IT™

Curious how AI tools like Sora can fit into your workflow?
SofTouch Systems can help integrate next-gen AI into your marketing, video, or creative systems — securely and efficiently.
Book your free AI-readiness consultation today.

Pixnapping Attack Android: What Texas SMBs Need to Know — and Do Today

A new class of Android exploit called the pixnapping attack poses a serious risk. It can let a malicious app steal pixels from other apps. This includes one-time 2FA codes, private messages, and payment info. The app can do this without requesting special permissions. Texas small-and-medium businesses that rely on Android devices for authentication, banking, or client work should take this risk seriously. They should consider it a high priority.

What is pixnapping — the short version

Researchers showed that a hostile app can exploit graphics/GPU timing. It uses Android drawing APIs to “snap” pixels rendered by other apps. This technique reconstructs sensitive content. This includes Google Authenticator codes, one pixel at a time. The PoC works on several Pixel and Galaxy models running Android 13–16. However, researchers warned a complete fix requires deeper OS changes. IT Pro

Key point: this attack doesn’t rely on stealing files or traditional permissions — it abuses low-level rendering behavior to observe what other apps draw to the screen. Dark Reading

Protect Every Pixel. SofTouch Systems - Layered Security for Every Device

Why SMBs in Texas should care

  1. Many small businesses use mobile 2FA (SMS, Google Authenticator, authenticator apps) for bank logins, cloud admin access, and payroll systems. Pixnapping can expose those codes in seconds.
  2. Digital nomads, remote workers, and field teams using Android phones for client access are a common STS customer segment. A vulnerable device in the wild can give an attacker a direct path to business accounts.

Immediate, practical steps (do these now)

These are conservative, low-friction actions you can apply across your organization today.

  1. Treat Android devices as potentially untrusted for 2FA. Move critical accounts to hardware security keys where possible. This includes banking, cloud admin, and payroll accounts. Use FIDO2 / passkeys for added security. Physical or NFC keys stop pixel-stealing attacks. (If you can’t yet, use an authenticator app on a known-good device.)
  2. Enforce mobile device management (MDM) and app controls. Limit installs to managed app stores, block sideloading, and restrict background graphics-capable apps for high-risk users.
  3. Harden endpoint telemetry and EDR for phones. Use mobile-capable EDR/MDM that monitors for unusual app behavior (repeated off-screen rendering, GPU anomalies) and flags risky apps for review.
  4. Patch PRONTO and validate Android updates. Google has issued mitigations and plans further patches. Ensure your fleet applies Android security updates quickly. Verify vendor-patch status for Samsung/Galaxy devices.
  5. Change authentication design: where possible shift to phishing-resistant MFA (passkeys, hardware tokens) and reduce reliance on single-device authenticator apps.

A 30-day priority checklist for STS clients (plug-and-play)

  • Week 1: Inventory all Android devices used for admin or client access. Flag high-risk models (Pixel 6–9, Galaxy S25, etc.).
  • Week 2: Block sideloading, enable Play Protect / managed Play, enroll devices in MDM.
  • Week 3: Roll out hardware security keys / passkeys for IT, finance, and leadership.
  • Week 4: Run a targeted phishing + device-hygiene training and perform a simulated incident tabletop.

What SofTouch Systems (STS) Recommends

  • Password-first and passkey migration: Pair a managed password vault with hardware tokens. We recommend bundling 1Password with passkey rollout. This setup is specifically for admins. This reduces single-device exposure.
  • Mobile EDR + MDM: Add mobile endpoint detection to your stack so off-normal GPU/graphics behaviors get investigated.
  • Employee training: Short micro-learning on why one-device 2FA is risky and how to use passkeys/hardware tokens.
  • Quarterly device trust audits: STS can run a 48-hour Device Health + Patch audit and produce a “No-Surprise” remediation plan.

Reassurance — and the longer fix

Researchers and Google are actively working on deeper Android changes. Patches and mitigations may take weeks to months. Creative workarounds can bypass them until the fix is complete. Design changes like passkeys and hardware tokens are the safest route for SMBs. MDM and limited app installs also provide security for those relying on mobile authentication today.

We’re here to help

Stop pixnapping before it stops you. If your business uses Android for purposes such as admin, payroll, or client access, take action now. Schedule an STS Mobile Security Review today. We’ll inventory devices. We enforce MDM policies. We also roll out hardware keys or passkeys for critical accounts. Contact STS for a 48-hour Device Health Audit


Why this matters

Pixnapping is a reminder that attackers innovate around how systems render and display data — not only around passwords. For Texas SMBs that value predictable budgets and continuity, the best path is conservative. First, reduce single-device auth exposure. Next, tighten WHO can install apps. Also, apply defense-in-depth (MDM + EDR + password/passkey hygiene). We can help you make those changes without surprises.