️Privacy Policy for SofTouch Systems
Effective Date: 01 Jan 1994
SofTouch Systems (“we,” “us,” or “our”) is committed to safeguarding the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we may or may not collect, use, disclose, and protect your personal information. Whether through our website, email, support services, or any of our managed IT services.
1. Information We Collect
We may collect the following types of personal and business information:
- Contact Information: Name, phone number, email address, business name, job title
- Technical Data: IP addresses, browser type, system logs, and usage data on our website
- Service Data: Network configurations, device identifiers, or data necessary to deliver our IT services
- Billing Information: Payment details, invoices, and transaction records
We do not collect personal information unless it is voluntarily provided, required for service delivery, or legally permitted.
2. How We Use Your Information
We use your information to:
- Deliver and support our managed IT and cybersecurity services
- Communicate with you about service updates, alerts, or system status
- Provide technical support and troubleshoot issues
- Process transactions and manage billing
- Improve our website and service offerings
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your data only with:
- Trusted third-party vendors and service providers under strict confidentiality
- Law enforcement or regulatory authorities as required by law
- Our internal team for service delivery and client support purposes
4. Data Security
We implement industry-standard security measures, including encryption, access controls, and network monitoring, to protect your information against loss, misuse, or unauthorized access.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual requirements.
6. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate data
- Object to or restrict certain processing activities
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at the email at the bottom of this page.
7. Cookies and Tracking
Our website may use cookies to improve your browsing experience. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content or privacy practices of those sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top and notify you via our website or direct communication.
10. Contact Us
If you have any questions or concerns about this Privacy Statement or how we handle your data, please contact us at:
Email: derek “at” softouchsystems.com
Phone: (210) 370-7638
Address: 508 Pat Booker Rd Universal City, Texas